Quick answer: Confirm the address and credentials, test the connection and browser, then check for maintenance or account restrictions. Avoid repeated guessing that could trigger a lock.
Eight checks in order
- Confirm the intended login address.
- Check username spelling and Caps Lock.
- Use the correct saved account—not an old autofill entry.
- Test your connection.
- Update or restart the browser.
- Clear only relevant site data if needed.
- Check current maintenance notices.
- Use the platform’s verified password-recovery or support route.
Protect the account while recovering it
Never give a password or OTP to someone offering recovery through social media or messaging apps. Do not pay a third party to “unlock” the account.
Affiliate disclosure applies. Read the login security guide.